Contact Form

Privacy Policy

Privacy Policy for neosun

  1. Introduction
    Welcome to neosun (“we,” “our,” or “us”). We are dedicated to providing high-quality beauty massage devices and skincare essentials while protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website (https://neosunlaser.com/) and any related services, sales, marketing, or events. By accessing our site, you agree to these terms.
  2. Information We Collect
    We collect personal information that you voluntarily provide to us when you register on our website, express interest in our Advanced Beauty Devices or Skincare Collections, or contact our support team.

Personal Identity Information: Name, email address, phone number, and physical addresses for billing and shipping.

Payment Data: We collect data necessary to process your purchases, such as payment instrument numbers and security codes. Note that all payment data is securely handled by our third-party processors (e.g., Stripe, PayPal, Airwallex), and we do not store sensitive card details on our own servers.

User Interaction Data: Information provided during customer service inquiries regarding device usage or product formulations.

  1. How We Use Your Information
    We use your information for various business purposes, including:

Order Fulfillment: To manage your purchases, payments, returns, and exchanges for neosun products.

Logistics Coordination: We share your contact and shipping details with our international and domestic logistics partners to ensure timely delivery of your orders.

Administrative Communication: To send you updates regarding your order status, changes to our terms, or safety information concerning our beauty devices.

Platform Security: To maintain the integrity of our store and protect against fraudulent transactions.

Marketing & Testimonials: With your explicit consent, we may share your transformation stories or product reviews on our website.

  1. Sharing Your Information
    We only share information with specific categories of third parties to facilitate our services:

Shipping & Logistics: Partners such as FedEx, UPS, or specialized international couriers to deliver your beauty sets.

Payment Gateways: Secure platforms that process your transactions.

Legal Compliance: We may disclose information if required by law to comply with governmental requests or judicial proceedings.

Note: We strictly do not sell your personal data to third parties for marketing purposes.

  1. Data Security
    We implement industry-standard technical and organizational measures to safeguard your personal information. While we strive to protect your data, please be aware that no transmission over the internet is 100% secure; therefore, transmission is at your own risk.
  2. Cookies and Tracking
    We use cookies to analyze web traffic and optimize your shopping experience, such as remembering your cart items. You may disable cookies in your browser settings, though it may limit some website functionalities.
  3. Your Privacy Rights
    Depending on your jurisdiction, you have the right to access, update, or request the deletion of the personal data we hold. To exercise these rights, please contact our support team.
  4. Updates to This Policy
    We may update this policy periodically to reflect changes in our practices or for legal reasons. The “Revised” date at the bottom will indicate the latest update.
  5. Contact Us
    For any questions regarding this policy or your data, please contact us:

Email: info@cneosun.com